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Product Related

Are the shoes made of genuine leather?

Yes, all the shoes which we manufacture are 100% genuine leather

What is the name of the leather used?

We use vegetable tanned leather, which is chemical free and follow standards of European leather.

What are the various outer-soles used?

We have a wide variery of soles from leather soles,TPR soles,EVA soles and Rubber soles to offer to our customer based on their taste.

We use different soles based on the style of the shoe, you can refer the product description of the shoe to know more about the features.

What are the insoles made of?

We use the most comfortable eva and latex insoles and foams on our shoes for long day wear

Shipping Related

Do I pay for shipping is it chargeable?

The shipping cost is absolutely free! and you will receive box with happiness at your door step

How long does it take to ship Garspelle shoes?

The shoes are ususally despached on the same day or next working day. But to mention , the shoes may take 3-5 working days to reach you based on your location.

How many days does it take for the product to deliver?

We have collaborated with some of the best shipping providers,below are some tentative delivery timelines. The product can even reach faster than prescribed below:

Chennai (Our home) 1-2 working days

Metros 3-5 working days

Other cities 5-7 working days

However, the shoes

How do I track my order?

Please go the Help section>Track your order> Enter your Order ID to track your status.

Return & Exchanges

What is Garspelle’s return and exchange policy ?

Please visit Returns & Exchange page for a detailed information on our return and refund policy.

A Product in an unworn condition with the packaging intact not later than seven (7) days from the date of delivery of the order . If the product is returned after seven (7) days, damaged, or not in its original packaging, Garspelle will be unable to honor a refund for the merchandise and the decision of Garspelle shall be final. No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the Product.

How do I return a product ?

You can simply email us at support@garspelle.com and we will arrange for a pick up or click on return/exchange from Help section

If I return the product , will I get a full refund?

Yes,, you will get a full refund to your account number

How long does it take to process the refund?

After you've successfully applied for return, within 24-48 hours your shoes/slippers will be picked up. Then, If the terms and conditions of Garspelle return is met, the payment will be processed within seven (7) business days of receipt of the returned package.

What if I found my package tampered during the delivery?

Please do not accept the order if the package is tampered, kindly take a snap of the box and share to support@garspelle.com

What if I have a issue with size and color, what is the process of exchange?

The focus for us here at Garspelle has been to improve the buying process of shoes and make them super easy and hassle free. If you run into size issues , then all you need to do is drop us email at support@garspelle.com and we will immediately ship a shoes in the next size to you. All the shipping and exchange costs are on Garspelle or you can go to return/exchange option in Help section

Payment Related

How can I pay for my order at Garspelle and what payment methods are accepted?

We support the following payment options at Garspelle:

Credit Card

Debit Card

Net banking

Wallet

COD

Do you support cash on delivery (COD) ?

Yes, we support cash on delivery based on the pin codes availability and accessibility.

I have already paid for my order and it hasn’t been shipped yet

We usually ship your orders on the same day or the next day , our customer care team will send you an email with updates on your order, you can always reach
out to support@garspelle.com for any assistance.

I have cancelled my order but I haven’t received my credit

If you have cancelled your order before the shipment,we will credit the amount to you
in 3 business days or before. If you have cancelled the order after the shipment and delivery we will credit the amount in 5 business days after receiving the
product in our warehouse please check the returns and refund policy (https://www.garspelle.com/returns-and-refund
)policy for more information.

What are the delivery timelines?

We usually ship your product the same day or next working day.Your product should reach you in :

Chennai (Our home) 1- day

Metros 2-4 working days

Other cities 3-5 working days

Warranty

Does your product carry warranty?

Yes, the product carries a 3-month replacement warranty

What is covered under warranty?

Our shoes are quality checked at various stages , however human errors are made.The warranty covers any manufacturing defect and stitching issues.

Sizing

I have wide feet and fiiting ,what do I do ?

Just buy one size larger than the length of your feet, check our size chart here.

I don’t know my size ,how do I buy your shoes ?

Refer the size chart on the product page. We follow the India/UK size charts.

How do I ensure I order the right size before placing the order?

2 simple steps – Just measure your length and breadth of your feet and place the orders

Or simply call us at 9600004243 or email to support@garspelle.com