PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers,Paypal, Paytm, Payumoney, razorpay), email address, and phone number. We refer to this information as "Order Information".
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Support@luxoroformello.com
Are the shoes made of genuine leather?
Yes, all the shoes which we manufacture are 100% genuine leather
What is the name of the leather used?
We use vegetable tanned leather, which is chemical free and follow standards of European leather.
What are the various outer-soles used?
We have a wide variery of soles from leather soles,TPR soles,EVA soles and Rubber soles to offer to our customer based on their taste.
We use different soles based on the style of the shoe, you can refer the product description of the shoe to know more about the features.
What are the insoles made of?
We use the most comfortable eva and latex insoles and foams on our shoes for long day wear
Do I pay for shipping is it chargeable?
The shipping cost is absolutely free! and you will receive box with happiness at your door step
How long does it take to ship Garspelle shoes?
The shoes are ususally despached on the same day or next working day. But to mention , the shoes may take 3-5 working days to reach you based on your location.
How many days does it take for the product to deliver?
We have collaborated with some of the best shipping providers,below are some tentative delivery timelines. The product can even reach faster than prescribed below:
Chennai (Our home) 1-2 working days
Metros 3-5 working days
Other cities 5-7 working days
However, the shoes
How do I track my order?
Please go the Help section>Track your order> Enter your Order ID to track your status.
Return & Exchanges
What is Garspelle’s return and exchange policy ?
Please visit Returns & Exchange page for a detailed information on our return and refund policy.
A Product in an unworn condition with the packaging intact not later than seven (7) days from the date of delivery of the order . If the product is returned after seven (7) days, damaged, or not in its original packaging, Garspelle will be unable to honor a refund for the merchandise and the decision of Garspelle shall be final. No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the Product.
How do I return a product ?
You can simply email us at email@example.com and we will arrange for a pick up or click on return/exchange from Help section
If I return the product , will I get a full refund?
Yes,, you will get a full refund to your account number
How long does it take to process the refund?
After you've successfully applied for return, within 24-48 hours your shoes/slippers will be picked up. Then, If the terms and conditions of Garspelle return is met, the payment will be processed within seven (7) business days of receipt of the returned package.
What if I found my package tampered during the delivery?
Please do not accept the order if the package is tampered, kindly take a snap of the box and share to firstname.lastname@example.org
What if I have a issue with size and color, what is the process of exchange?
The focus for us here at Garspelle has been to improve the buying process of shoes and make them super easy and hassle free. If you run into size issues , then all you need to do is drop us email at email@example.com and we will immediately ship a shoes in the next size to you. All the shipping and exchange costs are on Garspelle or you can go to return/exchange option in Help section
How can I pay for my order at Garspelle and what payment methods are accepted?
We support the following payment options at Garspelle:
Do you support cash on delivery (COD) ?
Yes, we support cash on delivery based on the pin codes availability and accessibility.
I have already paid for my order and it hasn’t been shipped yet
We usually ship your orders on the same day or the next day , our customer care team will send you an email with updates on your order, you can always reach
out to firstname.lastname@example.org for any assistance.
I have cancelled my order but I haven’t received my credit
If you have cancelled your order before the shipment,we will credit the amount to you
in 3 business days or before. If you have cancelled the order after the shipment and delivery we will credit the amount in 5 business days after receiving the
product in our warehouse please check the returns and refund policy (https://www.garspelle.com/returns-and-refund
)policy for more information.
What are the delivery timelines?
We usually ship your product the same day or next working day.Your product should reach you in :
Chennai (Our home) 1- day
Metros 2-4 working days
Other cities 3-5 working days
Does your product carry warranty?
Yes, the product carries a 3-month replacement warranty
What is covered under warranty?
Our shoes are quality checked at various stages , however human errors are made.The warranty covers any manufacturing defect and stitching issues.
I have wide feet and fiiting ,what do I do ?
Just buy one size larger than the length of your feet, check our size chart here.
I don’t know my size ,how do I buy your shoes ?
Refer the size chart on the product page. We follow the India/UK size charts.
How do I ensure I order the right size before placing the order?
2 simple steps – Just measure your length and breadth of your feet and place the orders
Or simply call us at 9600004243 or email to email@example.com